P2BA1-3
Table of Contents
Case Study
George works as an administrator for a training organisation. He has been in post for six months and, because there are three new members of the team, he has been asked to communicate company procedures to them relating to the day-to-day running of the department.
- What would be the best way for George to communicate this information?
-
How will he know if they are listening to him?
-
What should he do at the end of his communication?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.