Understand how to organise customer service delivery
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Question 1 of 5
The method of promotion used by an organisation will depend upon:
Public relations
The target audience
Customer loyalty
The number of customers
Everyone in the organisation should be involved in the customer service delivery.
True
False
'Customer wants' are:
What customer would like to have
The finished product
How the customer wants to be treated
What customers must have
Which three of the below are examples of demographic customer segmentation?
Location
Gender
Looks
Buying habits
Occupation
Age
The ‘customer journey’ begins with:
A purchase
Complaints
Touch points
The first enquiry
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