Understand how to organise customer service delivery
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Question 1 of 5
The method of promotion used by an organisation will depend upon:
Public relations
The target audience
The number of customers
Customer loyalty
Everyone in the organisation should be involved in the customer service delivery.
True
False
'Customer wants' are:
What customers must have
How the customer wants to be treated
What customer would like to have
The finished product
Which three of the below are examples of demographic customer segmentation?
Buying habits
Location
Occupation
Looks
Gender
Age
The ‘customer journey’ begins with:
A purchase
The first enquiry
Touch points
Complaints
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