Understand how to organise customer service delivery
Table of Contents
Click here to read this case study looking at Scottish Water
- What steps has the organisation taken to make sure customer service delivery is not adversely impacted by changes in how the company works, and the products it offers?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.