Understand how to organise customer service delivery
Table of Contents
- Tutorial Video
- Reading Materials
- ‘How to Segment Your Market To Increase Revenue’ on the LinkedIn website
- 'Can customer service create trust’ from the Institute of Customer Service.
- 'What is customer service?' from the Institute of Customer Service.
- 'How do you analyze the customerjourney?’ from Adroll website
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘Customer experience: a comprehensive guide’ on the Sendesk website.
- ‘6 types of online customer service you can implement’ is an article from the Trustpilot website.
- Find and read ‘Best practice guide for customer service managers’ by Trevor Arden, Stephanie Edwards, and Anne-Marie Sonneveld, published by Customer 1st International. N.B. You should be able to borrow this book from your local library.
- Find and read ‘Customer service delivery: research and best practices’ by Lawrence Fogli, published by John Wiley and sons. N.B. You should be able to borrow this book from your local library.
- Think And Challenge
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