Laser Lessons - Lesson

Understand the structure of customer service / Understand the implications of legislation on customer service delivery

Table of Contents

‘Continuous Improvement’ webpage on the American Society for Quality (ASQ) website

Click to read about continuous improvement and consider how this could be used in customer service.

Table of Contents

Click to read ‘10 ways to deliver good customer service: examples, principles and definition’ on the Zen Desk website.
‘2010 to 2015 government policy: consumer protection’ by the Department for Business, Innovation, and Skills. Click on the icon to the left to read this policy paper.
‘UK GDPR guidance and resources’ on the Information Commissioner’s Office.
‘Organisational values. Are they worth the bother? How values can transform your business from good to great’. By Great Place to Work. Click on the icon to the left to read this document.
Click to read ‘How to develop a customer service model’ on the BixFluent website.

Think And Challenge