Understand the structure of customer service / Understand the implications of legislation on customer service delivery
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Which three of these are data protection principles from the Data Protection Act 2018?
Data must be encrypted
Data must be kept safe and secure
Data must be accurate
Data must be used fairly and lawfully
Data must be legible
Is the following statement true or false? If customers are not happy with the customer service being delivered, there is a lot of research to show that they will go elsewhere.
FALSE
TRUE
Personal information relating to staff and customers must be kept for:
At least 3 years
An indefinite amount of time, even if it is not necessary
As long as is necessary and relevant
At least 5 years
Drag and drop the words into the correct gaps.
trainingserviceresolveinternal
Effective and being prepared to deal with customers, and external, is paramount in a customer role. This will limit the types of situations you can’t for a customer.
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