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Understand the structure of customer service / Understand the implications of legislation on customer service delivery
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
‘What's the best customer service model for your business?’ on the Linked In website
‘Setting customer service standards’ webpage on the Institute of Customer Service website
‘Understand the customer service environment’ by Team Enterprises
‘Customer service policies and procedures’ webpage on the Caree Trend Website
‘Continuous Improvement’ webpage on the American Society for Quality (ASQ) website
‘Examples of core values’ from the Your Dictionary website
‘Identifying company core values: A step-by-step guide’ article n the Better Up website
‘The art of meeting customer expectations’ webpage on the Customer Think website
‘Regulations’ on the Which? website
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘10 ways to deliver good customer service: examples, principles and definition’ on the Zen Desk website.
‘2010 to 2015 government policy: consumer protection’ by the Department for Business, Innovation, and Skills. Click on the icon to the left to read this policy paper.
‘UK GDPR guidance and resources’ on the Information Commissioner’s Office.
‘Organisational values. Are they worth the bother? How values can transform your business from good to great’. By Great Place to Work. Click on the icon to the left to read this document.
Click to read ‘How to develop a customer service model’ on the BixFluent website.
Think And Challenge
