N3DMA2-1
Table of Contents
Case Study
Leticia has been asked by her line manager to contact Human Resources about recruiting a Customer Service Representative on a fixed-term full time contract of one year. The post is to be advertised internally, in the local paper, and online. The main job function of the Customer Service Representative is to deal with customer comments and complaints.
- How will the HR department be able to help Leticia find the right person?
- What are the legal implications of employing someone on a fixed-term contract?
- Which current employment legislation will apply to this post?
- 4. How will the HR department work with Leticia after the new representative has been appointed?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.