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N3DMA10-1
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
"Resolving conflict in work teams" from The Team Building Directory
‘An overview of the Thomas-Kilmann conflict mode Instrument (TKI)’ webpage on the Kilmann Diagnostics
‘Culture and conflict’ webpage on the Beyond Intractability website
‘5 conflict management styles at a glance’ webpage on the Sources of Insight website
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to take a self-assessment quiz on conflict management style. This quiz is on the Conflict 911 website.
‘Methods used to solve workplace conflicts’ webpage on the Chron – Small Business website. Click on the icon to read this article by Eric Dontigney.
Click to read about the differences between arbitration and conciliation on the Wise Geek website.
‘Conflict resolution: 8 strategies to manage workplace conflict’ webpage on the Business Know How website. Click on the icon to read this article by Gregory Smith.
Click to read ‘Cross cultural conflict resolution in teams’ by John Ford on the Mediate website.
Click to read ‘Solve a workplace dispute’ on the GOV UK website.
Click to read ‘Resolving conflicts on the team’ on the For Dummies website.
Think And Challenge
