Sign Up/Log In
Browse
Courses
Browse
Topics
Go
N2DTL3-3
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
‘Good to know: Be able to deal with problems in a team’ from the Institute of Leadership and Management (ILM)
‘The 10 effective qualities of a team leader’ from the Small Business Chronicle
‘Team leader vs. supervisor responsibilities’ from the Small Business Chronicle.
‘Good to do: Helping you deal with problems in your team’ from the ILM website.
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘Resolving conflicts on the team’ on the For Dummies website.
'Methods used to solve workplace conflicts’ webpage on the Chron – Small Business website. Click on the icon to read this article by Eric Dontigney.
Click to read about the differences between arbitration and conciliation on the Wise Geek website.
'Conflict resolution: 8 strategies to manage workplace conflict’ webpage on the Business Know How website. Click on the icon to read this article by Gregory Smith.
Click to read ‘Cross cultural conflict resolution in teams’ by John Ford on the Mediate website.
Click on the right arrow to watch a second video on conflict resolution.
Extended Learning
Think And Challenge
