N2DTL3-3
Click on the right arrow to watch a second video on conflict resolution.
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Good to know: Be able to deal with problems in a team’ from the Institute of Leadership and Management (ILM)
- ‘The 10 effective qualities of a team leader’ from the Small Business Chronicle
- ‘Team leader vs. supervisor responsibilities’ from the Small Business Chronicle.
- ‘Good to do: Helping you deal with problems in your team’ from the ILM website.
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘Resolving conflicts on the team’ on the For Dummies website.
- 'Methods used to solve workplace conflicts’ webpage on the Chron – Small Business website. Click on the icon to read this article by Eric Dontigney.
- Click to read about the differences between arbitration and conciliation on the Wise Geek website.
- 'Conflict resolution: 8 strategies to manage workplace conflict’ webpage on the Business Know How website. Click on the icon to read this article by Gregory Smith.
- Click to read ‘Cross cultural conflict resolution in teams’ by John Ford on the Mediate website.
- Click on the right arrow to watch a second video on conflict resolution.
- Extended Learning
- Think And Challenge
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