Is the following statement true or false? When dealing with a customer you should listen to them and not interrupt.

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It is important to remember never to the customer but always to them. A customer is always right, but they are always the customer and without them, you would not have a .

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Customers do have the right to their concerns. Always remain when dealing with customers, particularly if they seem , upset or annoyed. Be aware of your language. Show but don’t be .

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Show active listening skills by , get eye contact, but not , saying ‘yes’ at appropriate times and to show your of their situation.