P2CS2-1
Table of Contents
- Tutorial Video
- Reading Materials
- ‘How to turn unhappy customers into raving fans of your brand’ by Groove
- ‘Equality Act 2010: What do I need to know? Quick start guide for businesses who sell goods and services’ from the Government Equalities Office.
- ‘Factors affecting customer behaviour’ by Asifo Shah on the AIPMM website.
- ‘Q & A: Understanding body language to make more sales’ from the Marketing Donut website.
- '6 Simple Steps to Handle Dissatisfied Customers’ from Buzztime Business.
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click on the icon to watch ‘Top 6 ways to get an angry customer to back down’ by Myra Golden.
- Click to read ‘4 important Factors that Influence Consumer Behaviour’ from the EDUCMA website.
- Think And Challenge
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