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Understand why communication is important in the work setting

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Question 1 of 4

Why do people communicate? Tick the four most important and relevant reasons

To express feelings

To pass on information

To take control

To hide something

To provide gifts

To ask questions

To give instructions

Drag and drop the words into the correct gaps.

personsupportingverballycommunicateculturedislikes

When a person it is important to with them to know their likes and , to share information, to understand more about their life, their and beliefs. As you get to know a you will find it easier to communicate with them, and to understand what they are communicating to you, both and non-verbally.

Which of the two statements below best describes how someone looks when they’re cross?

Serious face, may frown or scowl. May have red face or neck. Eyes may be fixed in a stare.

Serious face, eyes welling up with tears, pale complexion, lips turned down and quivering

How might a family member react if you tell them that their loved one has been violent with their carer? Select the three most appropriate answers.

Upset

Pleased

Puzzled

Cross or angry

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