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Understand why communication is important in the work setting
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor / assessor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
Laser Learning Reading text.
'Communication methods’ from Royal College of Nursing.
'How social care staff can improve their communication’ from the Community Care website.
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Look at notices around your setting that are written for staff or family members. Are the notices written in a friendly, respectful and polite way? Could they be re-worded to promote the same message but to show a different and more respectful attitude towards others?
Think about the information family members might want to know about their loved ones when they come to visit. Do you communicate this information clearly? Ask them if they feel you keep them well-informed and if there is anything else they would like to know.
Click on the icon to the left to visit the non-commercial website Work Communication, which has various good quality articles about communication in the workplace.
Think And Challenge
