Laser Lessons - Lesson

Understand why communication is important in the work setting

Table of Contents

In this tutorial you will learn:

To communicate with a variety of people using a suitable approach.
About the need to be confident and approachable, and to give help or information when required.
The importance of earning parents' trust and putting as much thought and care into their child’s day as they would.

Table of Contents

Look at notices around your setting that are written for staff or parents. Are the notices written in a friendly, respectful and polite way? Could they be re-worded to promote the same message but to show a different and more respectful attitude towards others?
Think about the information parents might want to know about their children when they come to pick them up each day. Do you communicate this information clearly? Ask them if they feel you keep them well-informed and if there is anything else they would like to know.
Write a list of things that you would need to tell a new parent at your setting. Think about the things they need to know for themselves and for their child. Don’t forget things like how you pass on letters or information. Are letters given by hand, or put in the child’s bag or tray? Think about things that will help them to feel confident about leaving their child with you: for example, the safety procedures, or what activities you might be doing that day. Don’t forget to introduce them to other key staff.
Click on the icon to the left to visit the non-commercial website Work Communication, which has various good quality articles about communication in the workplace.

Think And Challenge