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Be able to meet the communication and language needs, wishes and preferences of individuals

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Question 1 of 5

Match the communication methods on the right with the most appropriate communication situation on the left.

Drag and Drop items from one side to pair them with items from the other side

Upset individual

Reporting an accident

Conflict

Hearing impairment

Signing

Comforting

Talking

Writing

How might a setting communicate in the most effective way with people from diverse backgrounds? Select the correct answer.

By requesting that parents and carers come and explain their needs to you.

By finding out the individual communication needs of parents and carers and making staff aware of ways in which they can best meet their needs.

By insisting that everyone at the setting learn and speak multiple languages

By providing information in Braille only

What factors do you need to consider when promoting effective communication? Select the three correct factors.

Am I explaining myself clearly?

Am I approachable?

Am I on time for the meeting?

Am I using age-appropriate language?

Am I sitting comfortably?

Am I exercising my rights?

Is this statement true or false? When communicating with a child or another adult it is important to consider how they are feeling.

FALSE

TRUE

How can you ensure that you are responsive during communication? Select the three correct answers.

Offer them tea and biscuits

Ask

Tell them what you think and why

Use expressions that invite others to put forward their views

Listen carefully and actively

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