Be able to meet the communication and language needs, wishes and preferences of individuals
Table of Contents
Case Study
Mai Lau’s mother is Chinese and when she brings Mai Lau to the setting she does not say hello but gives a slight nod of her head and small bow.
- How should you respond to Mai Lau’s mother?
- What else might you need to know about the Chinese culture in order to communicate effectively with Mai Lau’s mother?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your assessor.