Laser Lessons - Lesson

Understand why effective communication is important in the work setting

This Teachers TV video is about listening and questioning. Watch the video and make notes. Is there anything that you can relate to your setting? What can you learn from watching the video?

Table of Contents

Tutorial Video
Reading Materials

‘The importance of good communication in the workplace' on the Michael Page website
'Building effective working relationships’ from the University of Southampton
'Effective communication: Improving communication skills in your work and personal relationships’ from Help Guide

Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning

Look at notices around the setting that are written for staff or parents. Are the notices written in a friendly, respectful and non-confrontational way? Could they be re-worded to promote the same message but to portray a different and more respectful attitude towards others?
Think about the information parents might want to know about their children. Do you communicate this information clearly? Ask them if they feel you keep them well-informed and if there is anything else they would like to know.
This section of the Speech and Language UK website provides support 'For professionals' and includes resources for those working with primary and secondary aged children and helpful leaflets in the 'Professionals' FAQs' section.
Click the icon to the left to visit this non-commercial website with various good quality articles about communication in the workplace.
Find and read the book: How to Talk so Kids Will Listen and Listen so Kids Will Talk, by Adele Faber and Elaine Mazlish. Picadilly Press, 2001. NB You should be able to borrow this book from your local library or it may be available online as an electronic version.

Extended Learning
Think And Challenge