Laser Lessons - Lesson

Know how to respond to complaints

Table of Contents

In this tutorial you will learn:

Why it is important you take complaints seriously.
That policies and procedures should be checked to see if improvements or changes should be

Table of Contents

Find and read your setting’s policy and procedures on complaints.
‘Children and young people’s services: Complaints, comments and compliments procedure’ from Northamptonshire County Council

Click the icon to read this article from the Australian journal Putting Children First, Issue 27 September 2008, about how to manage challenging issues with families in childcare settings.
Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?
This article from the Rights 4 Children website looks at ‘Your right to complain’ from the point of view of a care user.
Click to read 'Representations and Complaints Procedure' from the Childhood 1st Institute. How does this policy differ to that in your setting?

Think And Challenge