Know how to respond to complaints
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Question 1 of 3
Is this statement true or false? Parents must be provided with information on the setting’s complaints procedure. Select the correct answer.
FALSE
TRUE
Is the following statement true or false? When dealing with an irate or angry person, stay purposefully calm. Be assertive but not aggressive.
TRUE
FALSE
Is the following statement true or false? When dealing with an angry or irate person, stay calm unless they insult you, in which case you are within your rights to defend yourself and your reputation in whatever way you deem appropriate.
TRUE
FALSE
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