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Know how to respond to complaints
Table of Contents
Click to open an activity sheet containing tasks for you to read and complete.If you have any questions you should contact your trainer who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
Find and read your setting’s policy and procedures on complaints.
‘Children and young people’s services: Complaints, comments and compliments procedure’ from Northamptonshire County Council
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click the icon to read this article from the Australian journal Putting Children First, Issue 27 September 2008, about how to manage challenging issues with families in childcare settings.
Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?
This article from the Rights 4 Children website looks at ‘Your right to complain’ from the point of view of a care user.
Click to read 'Representations and Complaints Procedure' from the Childhood 1st Institute. How does this policy differ to that in your setting?
Think And Challenge
