Know how to respond to complaints
Find and read your setting’s policy and procedures on complaints.
Table of Contents
- Tutorial Video
- Reading Materials
- Find and read your setting’s policy and procedures on complaints.
- ‘Children and young people’s services: Complaints, comments and compliments procedure’ from Northamptonshire County Council
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click the icon to read this article from the Australian journal Putting Children First, Issue 27 September 2008, about how to manage challenging issues with families in childcare settings.
- Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?
- This article from the Rights 4 Children website looks at ‘Your right to complain’ from the point of view of a care user.
- Click to read 'Representations and Complaints Procedure' from the Childhood 1st Institute. How does this policy differ to that in your setting?
- Think And Challenge
Laser Learning Ltd.
Academy House, 3 Langley Quay,
Waterside Drive, Langley,
Berkshire, SL3 6EY