ST3BA1-2
Table of Contents
Case Study
Eduardo is a business administrator apprentice in a small office who has been in post for 6 months gaining experience in various different administrative tasks.His mentor Sophia has asked him to look at how the company delivers their service offering to see if he can make any suggestions for changes that will improve how the company works.
At the moment Eduardo is at a complete loss as to how he can undertake this task.
- How would you tackle the task if you were in his position?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.