Laser Lessons - Lesson

P5DMALC28-1

Table of Contents

‘Continuous improvement’ webpage on the American Society for Quality website

Click to read this article and click on the hyperlinks to the other widely used methods of continuous improvement, specifically six sigma, and lean systems. You should also be sure to research systems related to continuous improvement that are not mentioned here, such as ISO, Investors in People, and benchmarks.

Table of Contents

Click to view this lesson’s second presentation on ’10 continuous improvement strategies that really work’ on the Slideshare website.
Find and read chapters 1 ‘A swift introduction to Kaizen’ and chapter 4 ‘Improve quality’ in ‘The spirit of kaizen: Creating lasting excellence one small step at a time’ by Robert Maurer, published by McGraw-Hill Professional 2012.
Find ‘Quality: A critical introduction’ by John Beckford, published by Routledge, 3rd edition 2009, and read: Chapter 2 ‘Quality: A strategic decision?’ Chapter 3 ‘Barriers to quality’ Chapter 21 ‘Systematic quality management’ Chapter 25 ‘Final intervention’
Find and read ‘The essential Deming: Leadership principles from the father of quality’ edited by Joyce Nilsson Orsini, published by McGraw-Hill Professional 2012.
Click to read the paper on ‘Business performance measurement’ by Vince Kellen.
Click on the icon to learn more about the EFQM (European Foundation for Quality Management) model.
‘Tannenbaum and Schmitt continuum’ webpage on the Business Balls website. Click on the icon to read this article.

Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.