Laser Lessons - Lesson

P5DMALC28-1

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Question 1 of 5

Complete the sentence. Breakthroughs are improvements which arise over…

Staff involvement

Many small changes

Incremental change

Chance discoveries

Kaizen is continuous improvement based on:

Quality circles

Organisational structure and culture

Investors in people

Speaking with data, managing by facts

Tools that can be used for continuous improvement include:

Prosci’s ADKAR

Stakeholder analysis

Pareto Analysis

Royal Warrants

Benchmarking uses information to improve:

Staff morale

Communication

Health and safety

Performance

The Deming cycle is:

Plan Do Check Act

Check Plan Act Do

Check Act Plan Do

Plan Check Do Act

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Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.