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P5DMALC28-1

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Question 1 of 5

Complete the sentence. Breakthroughs are improvements which arise over…

Chance discoveries

Incremental change

Many small changes

Staff involvement

Kaizen is continuous improvement based on:

Organisational structure and culture

Investors in people

Speaking with data, managing by facts

Quality circles

Tools that can be used for continuous improvement include:

Royal Warrants

Stakeholder analysis

Prosci’s ADKAR

Pareto Analysis

Benchmarking uses information to improve:

Communication

Performance

Health and safety

Staff morale

The Deming cycle is:

Check Plan Act Do

Plan Check Do Act

Plan Do Check Act

Check Act Plan Do

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