P5DMALC28-1
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Question 1 of 5
Complete the sentence. Breakthroughs are improvements which arise over…
Chance discoveries
Incremental change
Many small changes
Staff involvement
Kaizen is continuous improvement based on:
Organisational structure and culture
Investors in people
Speaking with data, managing by facts
Quality circles
Tools that can be used for continuous improvement include:
Royal Warrants
Stakeholder analysis
Prosci’s ADKAR
Pareto Analysis
Benchmarking uses information to improve:
Communication
Performance
Health and safety
Staff morale
The Deming cycle is:
Check Plan Act Do
Plan Check Do Act
Plan Do Check Act
Check Act Plan Do
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