Laser Lessons - Lesson

P5DMALC28-1

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Question 1 of 5

Complete the sentence. Breakthroughs are improvements which arise over…

Chance discoveries

Many small changes

Incremental change

Staff involvement

Kaizen is continuous improvement based on:

Organisational structure and culture

Quality circles

Investors in people

Speaking with data, managing by facts

Tools that can be used for continuous improvement include:

Stakeholder analysis

Pareto Analysis

Prosci’s ADKAR

Royal Warrants

Benchmarking uses information to improve:

Staff morale

Health and safety

Performance

Communication

The Deming cycle is:

Plan Check Do Act

Check Act Plan Do

Plan Do Check Act

Check Plan Act Do

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Think And Challenge

It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.