P5DMALC28-1
Find ‘Quality: A critical introduction’ by John Beckford, published by Routledge, 3rd edition 2009, and read: Chapter 2 ‘Quality: A strategic decision?’ Chapter 3 ‘Barriers to quality’ Chapter 21 ‘Systematic quality management’ Chapter 25 ‘Final intervention’
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Gemba Kaizen: A commonsense approach to a continuous improvement strategy’ by Masaaki Imai, published by McGraw-Hill professional, 2nd edition 2012
- ‘Factsheets' webpage on the Chartered Quality Institute website
- The Mind Tools website has a number of useful webpages on tools for improvement; these have been compiled for you below.
- ‘Deming – Plan-Do-Check-Act (PDCA) cycle’
- ‘Root cause analysis’
- ‘Ishikawa Fishbone diagram’
- ‘Pareto analysis’
- ‘Force Field analysis’
- ‘Continuous improvement’ webpage on the American Society for Quality website
- ‘Yamazumi Charts and Boards’ webpage on the Hubpages website
- Research the implications of staff involvement in continuous improvement. Focus specifically on:
- Presentation
- Good Practice Example
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to view this lesson’s second presentation on ’10 continuous improvement strategies that really work’ on the Slideshare website.
- Find and read chapters 1 ‘A swift introduction to Kaizen’ and chapter 4 ‘Improve quality’ in ‘The spirit of kaizen: Creating lasting excellence one small step at a time’ by Robert Maurer, published by McGraw-Hill Professional 2012.
- Find ‘Quality: A critical introduction’ by John Beckford, published by Routledge, 3rd edition 2009, and read: Chapter 2 ‘Quality: A strategic decision?’ Chapter 3 ‘Barriers to quality’ Chapter 21 ‘Systematic quality management’ Chapter 25 ‘Final intervention’
- Find and read ‘The essential Deming: Leadership principles from the father of quality’ edited by Joyce Nilsson Orsini, published by McGraw-Hill Professional 2012.
- Click to read the paper on ‘Business performance measurement’ by Vince Kellen.
- Click on the icon to learn more about the EFQM (European Foundation for Quality Management) model.
- ‘Tannenbaum and Schmitt continuum’ webpage on the Business Balls website. Click on the icon to read this article.
- Think And Challenge
- It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.
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