Understand how to exceed customer expectations
Your Score: 0/5
Question 1 of 5
Customer expectations are formed by:
Choice of service
Delivery costs
Advertising
The customer journey
The service offer is the:
Cost of the service
Marketing of the service
Extent of the service
Customer service policy
Which one of the following will not add value to a service offer?
Extending a guarantee
Dress code
Access to helpdesk
Flight upgrade
In order to build added value into the service offer, the organisation must:
Change packaging
Listen to customer feedback
Market new products
Appoint more staff
Which three of the below do customers have expectations about?
Service
Social media
Regulations
Quality
Price
Quiz Complete!
You scored: 0 out of 5