Understand how to exceed customer expectations
Your Score: 0/5
Question 1 of 5
Customer expectations are formed by:
Choice of service
Delivery costs
The customer journey
Advertising
The service offer is the:
Cost of the service
Marketing of the service
Extent of the service
Customer service policy
Which one of the following will not add value to a service offer?
Access to helpdesk
Dress code
Extending a guarantee
Flight upgrade
In order to build added value into the service offer, the organisation must:
Market new products
Change packaging
Listen to customer feedback
Appoint more staff
Which three of the below do customers have expectations about?
Social media
Service
Price
Regulations
Quality
Quiz Complete!
You scored: 0 out of 5