Understand how to exceed customer expectations
Table of Contents
- Tutorial Video
- Reading Materials
- ‘The importance of exceeding customer expectations’ article from the Marketing Donut website.
- ‘4 actions to exceed customer expectations’ blog from the Beyond Philosophy website.
- ‘5 ways to create added value for customers’ from Vertical Response
- Find and read your organisation’s policies and procedures on legislation and limits of authority.
- Presentation
- Good Practice Example
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘What does "adding value" really mean?' by Meqa Smith on LinkedIn
- Find a copy of ‘Deliver outstanding customer service’ by Susan and Derek Nash, published by How to Books, 2nd Edition 2002. You do not need to buy this book; you should be able to find it at your local library service.
- Extended Learning
- Extended Learning
- Think And Challenge
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