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Understand how to exceed customer expectations
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
‘The importance of exceeding customer expectations’ article from the Marketing Donut website.
‘4 actions to exceed customer expectations’ blog from the Beyond Philosophy website.
‘5 ways to create added value for customers’ from Vertical Response
Find and read your organisation’s policies and procedures on legislation and limits of authority.
Presentation
Good Practice Example
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘What does "adding value" really mean?' by Meqa Smith on LinkedIn
Find a copy of ‘Deliver outstanding customer service’ by Susan and Derek Nash, published by How to Books, 2nd Edition 2002. You do not need to buy this book; you should be able to find it at your local library service.
Extended Learning
Extended Learning
Think And Challenge
