Be able to deliver effective customer service
Table of Contents
- Tutorial Video
- Reading Materials
- ‘Customer service tips’, webpage from the Skills You Need website
- ‘Great customer service starts with keeping promises’ blog post by Greg DeVore on the Screen Steps website
- ‘Why customer complaints are good for your business’ on the Super Office website
- ‘16 Types of Customer Needs (and How to Solve for Them)’ on the Hotspot website
- ‘Techniques for dealing with customer complaints’ from Marketing Donut
- Presentation
- Click on the icon to the left to launch this lesson's presentation on 'Understanding effective customer service delivery'.
- Click on the icon to the left to launch this lesson's presentation on 'Resolve customers' complaints'.
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click on the link and read ‘Tips to delivering great customer service’ from the Call Centre Helper website.
- This section of the Customer Champions website covers ‘Cost of customer complaints’. Click to read this and other articles on ‘Customer Focus’.
- Think And Challenge
Laser Learning Ltd.
Academy House, 3 Langley Quay,
Waterside Drive, Langley,
Berkshire, SL3 6EY