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Be able to deliver effective customer service
Table of Contents
‘Great customer service starts with keeping promises’ blog post by Greg DeVore on the Screen Steps website
Click on the link to access this.
Table of Contents
Tutorial Video
Reading Materials
‘Customer service tips’, webpage from the Skills You Need website
‘Great customer service starts with keeping promises’ blog post by Greg DeVore on the Screen Steps website
‘Why customer complaints are good for your business’ on the Super Office website
‘16 Types of Customer Needs (and How to Solve for Them)’ on the Hotspot website
‘Techniques for dealing with customer complaints’ from Marketing Donut
Presentation
Click on the icon to the left to launch this lesson's presentation on 'Understanding effective customer service delivery'.
Click on the icon to the left to launch this lesson's presentation on 'Resolve customers' complaints'.
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click on the link and read ‘Tips to delivering great customer service’ from the Call Centre Helper website.
This section of the Customer Champions website covers ‘Cost of customer complaints’. Click to read this and other articles on ‘Customer Focus’.
Think And Challenge
