N2CPCS11-1
‘Taking care of customers after the sale’ is a video produced by Docstoc TV.
Table of Contents
- Tutorial Video
- Reading Materials
- ‘The importance of credit control’ article on the Santander website.
- ‘6 easy ways to credit check your customers’ webpage from the Start Ups website.
- ‘Guide to the General Data Protection Regulation (GDPR)’ from the Information Commissioner’s Office (ICO)
- ‘What is personal data?’ from the ICO
- 'The sale and supply of goods’ from Business Companion
- Presentation
- Good Practice Example
- Good Practice Example
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click on the icon and read about credit control from the Law Donut website.
- Click on the icon to read a guide to The Insolvency Service from the Gov UK website.
- This article from Which examines ‘Your new consumer rights for 2018’.
- Click to read more about the ‘Sale of Goods Act’ from the Which website.
- Click on the right arrow to watch a video on this topic.
- Extended Learning
- Think And Challenge
- Click to read this case study looking at distribution at Marine Harvest, the world’s largest seafood producer and farmed salmon company.
- How does the sales order processing system at Marine Harvest help them manage their sales orders?
- Which departments / people do you have to work with at your organisation to manage each stage of the sales order process?
- It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.
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