Laser Lessons - Lesson

Understand why effective communication is important in the work setting

Table of Contents

‘Communicating in difficult situations’ from Skills You Need

People often find it easier to avoid communicating something that they think is going to be controversial or bad, putting off the communication and letting the situation fester.

Table of Contents

This guideline from NICE looks at ‘Violence and aggression: short-term management in mental health, health and community settings’. Read the article and think about the role communication plays in these interactions.
This section of the Social Care Institute for Excellence is part of the Dignity in Care section and looks at ‘Information and good communication to promote dignity’.
Click to read ‘Proven practice: communication with service users and their carers’ from the Community Care website.
Click to access this non-commercial website with various good quality articles about communication in the workplace.

Think And Challenge