Laser Lessons - Lesson

Understand why effective communication is important in the work setting

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‘Communication skills 6: difficult and challenging conversations’ from the Nursing Times.

This article looks at how to approach people who are aggressive, angry, abusive, hostile or confrontational.

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This guideline from NICE looks at ‘Violence and aggression: short-term management in mental health, health and community settings’. Read the article and think about the role communication plays in these interactions.
This section of the Social Care Institute for Excellence is part of the Dignity in Care section and looks at ‘Information and good communication to promote dignity’.
Click to read ‘Proven practice: communication with service users and their carers’ from the Community Care website.
Click to access this non-commercial website with various good quality articles about communication in the workplace.

Think And Challenge