Laser Lessons - Lesson

Know how to respond to complaints

Table of Contents

In this lesson you will learn:

How to respond to complaints
About the main points of agreed procedures for handling complaints

Table of Contents

This article from Parentkind is on ‘Managing difficult conversations and moving towards partnership’.
What is your setting’s procedure for dealing with complaints?
Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?

Think And Challenge