Laser Lessons - Lesson

Know how to respond to complaints

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‘Children and young people’s services: Complaints, comments and compliments procedure’ from Northamptonshire County Council

Click on the link to read this sample procedure. Is there anything in the process that might be of benefit in your setting?

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This article from Parentkind is on ‘Managing difficult conversations and moving towards partnership’.
What is your setting’s procedure for dealing with complaints?
Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?

Think And Challenge