Know how to respond to complaints
Find and read your setting’s policy and procedures on complaints.
Table of Contents
- Tutorial Video
- Reading Materials
- Find and read your setting’s policy and procedures on complaints.
- ‘Children and young people’s services: Complaints, comments and compliments procedure’ from Northamptonshire County Council
- ‘Complaints procedure’ from Ofsted
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- This article from Parentkind is on ‘Managing difficult conversations and moving towards partnership’.
- What is your setting’s procedure for dealing with complaints?
- Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?
- Think And Challenge
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