Know how to respond to complaints
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Question 1 of 2
Is this statement true or false? Parents and carers must be provided with information on the setting’s complaints procedure, which should include details on how to contact Ofsted should parents want to take their complaint to them.
FALSE
TRUE
Is this statement true or false? Settings must investigate all written complaints relating to the requirements and notify complainants of the outcome of the investigation within 10 days of having received the complaint.
TRUE
FALSE
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