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Know how to respond to complaints
Table of Contents
‘Complaints procedure’ from Ofsted
Read more about making a complaint to Ofsted
Table of Contents
Tutorial Video
Reading Materials
Find and read your setting’s policy and procedures on complaints.
‘Children and young people’s services: Complaints, comments and compliments procedure’ from Northamptonshire County Council
‘Complaints procedure’ from Ofsted
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
This article from Parentkind is on ‘Managing difficult conversations and moving towards partnership’.
What is your setting’s procedure for dealing with complaints?
Imagine that a parent complained to you about a duty of care issue. What steps would you take to respond to the complaint?
Think And Challenge
