Laser Lessons - Lesson

ST3BA2-7

Table of Contents

In this tutorial you will learn:

That an organisation’s business processes are a set of linked tasks that result in the delivery of a product or a service to an internal or external customer
That business processes are put in place to achieve a pre-set organisational goal.
That processes can be management, operational or supporting

Table of Contents

'The difference between policy, process and procedure (and why you need them)’ on the Genndi website
'Tools and techniques for process improvement’ from the Department of Trade and Industry
'Ways for improving business processes and profitability’ from Small Business Insider
'5 fundamental steps to creating powerful standard operating procedures’ on the Montrium website.
Find and read your organisation’s processes and procedures that relate to your role. This may include processing customer data, making payments, or processing invoices and purchase orders.

Think And Challenge