Is this statement true or false? A standard operating procedure is a collection of linked tasks which find their end in the delivery of a service or product to a client.

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A business is an activity or set of activities that can a specific organisational goal. processes should have purposeful , be as as possible and have consistent outcomes.

Is this statement true or false? A business procedure is a fixed, step-by-step sequence of activities or course of action (with definite start and end points) that must be followed in the same order to correctly perform a task.

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processes can be informal or and touch a variety of company : information , employee and training, customer service satisfaction, etc.