ST3BA2-7
Table of Contents
Case Study
James is a business administrator apprentice at a large telecommunications company.He has been asked by his line manager Julia to look at how their organisation processes changes to customer data and to see whether he thinks the process can be improved.James has been thinking about this for several days and he is still unsure how to undertake this task.
- How would you tackle the task if you were in his position?
It is rare that there is just one way to respond to a scenario or situation, so do not consider that the response you have chosen to this scenario will be judged as right or wrong. Share your scenario with a work colleague and ask them to tell you if they think you have responded appropriately. Ask them to challenge your response if necessary. You do not need to submit this task for assessment unless asked to do so by your tutor.