Laser Lessons - Lesson

N2CPCS5-1

Table of Contents

In this tutorial you will learn:

The importance of learning how to deal with customer telephone calls
About different questioning techniques
How your choice of expression, tone, and voice affects the customer experience.

Table of Contents

This article on the Forbes Magazine website looks at ‘7 secrets to get good customer service by phone’. Consider the areas that the writer thinks are importance and how you deal with those things in your role.
Click on the right arrow to watch a video on this topic.