Laser Lessons - Lesson

N2CPCS5-1

Table of Contents

Watch ‘When the phone rings: Telephone skills for better service’ produced by Kantola Training Solutions. This video shows some good practice in dealing with phone calls.

Table of Contents

This article on the Forbes Magazine website looks at ‘7 secrets to get good customer service by phone’. Consider the areas that the writer thinks are importance and how you deal with those things in your role.
Click on the right arrow to watch a video on this topic.