N2CPCS5-1
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Table of Contents
- Tutorial Video
- Reading Materials
- 'Phone etiquette for business calls’ from Mitel
- 'The basic etiquette of transferring a business call’ from The Balance Small Business website
- Laser Reading Text: ‘Business telephone calls’
- Presentation
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- This article on the Forbes Magazine website looks at ‘7 secrets to get good customer service by phone’. Consider the areas that the writer thinks are importance and how you deal with those things in your role.
- Click on the right arrow to watch a video on this topic.
- Extended Learning
- Think And Challenge
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