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N2CPCS5-1
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
'Phone etiquette for business calls’ from Mitel
'The basic etiquette of transferring a business call’ from The Balance Small Business website
Laser Reading Text: ‘Business telephone calls’
Presentation
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
This article on the Forbes Magazine website looks at ‘7 secrets to get good customer service by phone’. Consider the areas that the writer thinks are importance and how you deal with those things in your role.
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Extended Learning
Think And Challenge
