N2CPCS10-1
Your Score: 0/8
Question 1 of 8
A good customer relationship will:
Give added value to a product / service
Help develop customer loyalty
Exceed staff expectations
Focus on improvements to products / services
Customer feedback can be used to identify:
Personal information
Customer care
Cost of product/service
Areas of service improvement
Customer Relationship Management systems can be used to meet customers’ expectations by providing:
Insight into market trends
Competitor information
Repeat business
Relevant information and data
Added value represents:
Customer satisfaction
Extra benefits to the customer
Speed of service
Customer loyalty
Regular communication with customers is important to:
Monitor quality of product / services
Process orders
Reduce the cost of sales
Develop positive relationships
Which three of the below do customers have expectations about:
Service
Social media
Price
Regulations
Quality
The service offer is the:
Marketing of the service
Extent of the service
Cost of the service
Customer service policy
Which one of the following will not add value to a service offer?
Access to helpdesk
Extending a guarantee
Dress code
Flight upgrade
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