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N2CPCS10-1
Table of Contents
Click on the icon to the left to open an activity sheet containing tasks for you to read and complete. If you have any questions you should contact your tutor who will be able to offer guidance.
Table of Contents
Tutorial Video
Reading Materials
'Customer relationship management’ webpage from the Business Balls website.
'Monitoring customer satisfaction for beginners’ webpage from the 123-Reg website.
'Building rapport with your customers’ from Marketing Donut
'Laser Reading Text: Customer expectations
'Laser Reading Text: Support customer service improvements
Presentation
Click on the icon to view this presentation: 'Develop customer relationships'.
Click on the icon to view this presentation: 'Exceed customer expectations'
Click on the icon to view this presentation: 'Support customer service improvements'.
Good Practice Example
Good Practice Example
Good Practice Example
Interactive Quiz
Evidence Opportunities
Extended Learning
Click to read ‘A beginner’s guide to CRM systems’ from the Salesforce website.
Click on the right arrow to watch a video on this topic.
Extended Learning
Think And Challenge
