N2CPCS10-1
Click on the right arrow to watch a video on this topic.
Table of Contents
- Tutorial Video
- Reading Materials
- 'Customer relationship management’ webpage from the Business Balls website.
- 'Monitoring customer satisfaction for beginners’ webpage from the 123-Reg website.
- 'Building rapport with your customers’ from Marketing Donut
- 'Laser Reading Text: Customer expectations
- 'Laser Reading Text: Support customer service improvements
- Presentation
- Click on the icon to view this presentation: 'Develop customer relationships'.
- Click on the icon to view this presentation: 'Exceed customer expectations'
- Click on the icon to view this presentation: 'Support customer service improvements'.
- Good Practice Example
- Good Practice Example
- Good Practice Example
- Interactive Quiz
- Evidence Opportunities
- Extended Learning
- Click to read ‘A beginner’s guide to CRM systems’ from the Salesforce website.
- Click on the right arrow to watch a video on this topic.
- Extended Learning
- Think And Challenge
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